1. Charges Not Included in the Rate
2. Cancellations
Cancellations without penalty must be made before the start of the check-in day. For example:
3. Early Departure or No Show
Early departure or no show will result in a penalty of 100% of the total reservation. Exceptions may be considered with prior authorization from the hotel.
4. Reservation Modification
Non-Refundable reservations do not allow date or name changes. Extending the reservation implies maintaining the original policies and restrictions. Exceptions may be considered with prior authorization from the hotel.
5. Refunds
No refunds will be issued for late check-in or early check-out. For flexible reservations with partial or full refunds due to cancellation, the refund will be processed within 10 business days after the corresponding request and confirmation.
6. Important Information
7. Non-Refundable Fees
By making your reservation, you agree that the transaction fees and associated service fees are non-refundable. This means that in the event of cancellation of your reservation, these fees will not be refunded, as they correspond to the services processed at the time of confirmation.
1. Natural Disaster
A return certificate will be issued, valid for unused nights, within a period of 1 calendar year. This certificate is non-transferable and non-redeemable for cash, and is subject to availability and restrictions.
2. Natural Disaster Alert
There will be no penalty for date changes until 72 hours after the alert is issued.
3. No Shows
There will be no penalty from the issuance of the alert until 5 days after the hotel resumes normal operations.
4. Early Departure
Early departure will not incur penalties, and the guest will receive a certificate for the unused nights, valid for 1 year.
5. Rescheduling
The original rate will be guaranteed for travel taken within one year of the original booking date. Rescheduling must be made within 30 days of the natural disaster, with applicable seasonal restrictions.
6. Policy Changes
This policy may be subject to change without prior notice.
About us
Villas Coco Resorts is the ideal place for a memorable vacation in Isla Mujeres full of unforgettable moments in a unique, relaxed and intimate atmosphere for those traveling on a couple romantic mood, family vacation, or even a weekend getaway.