General Policies

1. Charges Not Included in the Rate

Environmental Tax: A charge will be generated per night per room. This tax will be charged in local currency.
Extra cost per pet: 250 MXN per pet. This extra will be charged in local currency.

2. Cancellations

Cancellations without penalty must be made before the start of the check-in day. For example:

If check-in is on January 1st and the policy allows cancellations up to 2 days before, the cancellation must be made before 11:59 p.m. on December 29th.
Exceptions may be considered with prior authorization from the hotel.

3. Early Departure or No Show

Early departure or no show will result in a penalty of 100% of the total reservation. Exceptions may be considered with prior authorization from the hotel.

4. Reservation Modification

Non-Refundable reservations do not allow date or name changes. Extending the reservation implies maintaining the original policies and restrictions. Exceptions may be considered with prior authorization from the hotel.

5. Refunds

No refunds will be issued for late check-in or early check-out. For flexible reservations with partial or full refunds due to cancellation, the refund will be processed within 10 business days after the corresponding request and confirmation.

6. Important Information

Stay extensions require a new booking.
All guests must be properly registered at the time of booking; failure to do so may result in additional charges at check-in.
Accommodation availability for additional guests is not guaranteed.
Guests under the age of 18 may only check in when accompanied by a parent or legal guardian.
The price does not include additional charges for hotel services (minibar, phone calls, etc.), nor taxes or other statutory surcharges. These fees will be determined at checkout.

7. Non-Refundable Fees

By making your reservation, you agree that the transaction fees and associated service fees are non-refundable. This means that in the event of cancellation of your reservation, these fees will not be refunded, as they correspond to the services processed at the time of confirmation.

Force Majeure Policy

1. Natural Disaster

A return certificate will be issued, valid for unused nights, within a period of 1 calendar year. This certificate is non-transferable and non-redeemable for cash, and is subject to availability and restrictions.

2. Natural Disaster Alert

There will be no penalty for date changes until 72 hours after the alert is issued.

3. No Shows

There will be no penalty from the issuance of the alert until 5 days after the hotel resumes normal operations.

4. Early Departure

Early departure will not incur penalties, and the guest will receive a certificate for the unused nights, valid for 1 year.

5. Rescheduling

The original rate will be guaranteed for travel taken within one year of the original booking date. Rescheduling must be made within 30 days of the natural disaster, with applicable seasonal restrictions.

6. Policy Changes

This policy may be subject to change without prior notice.

General Policies

Force Majeure Policy

Villas Coco Resort