Payment information
No-show fee or cancellation penalties as per policy will be automatically charged to the credit card entered to generate the reservation. Upon check-in, guests must present photo ID and the credit card used on the website to make full payment or security payment.
General policies
- ( 1) Cancellations: The period to cancel without penalty begins at the beginning of the check-in day. For example, if check-in is on January 1 and the policy allows cancellations up to 2 days before, the cancellation must be made before 11:59 p.m. on December 29. Exceptions may be considered, with prior authorization from the hotel. li>
- (2) Early departure or no-show: Early departure or no-show will result in cancellation and 100% penalty. Exceptions may be considered, with prior authorization from the hotel.
- (3) Reservation Modification: "Non-Refundable" Reservations do not allow changes of dates or names. Expanding the reservation means expanding the original policies and restrictions. Exceptions may be considered, with prior authorization from the hotel.
- (4) Refunds: No refunds will be issued for late check-in or early check-out. In flexible reservations with full or partial refund of cancellations, they will be processed within 10 business days after the request and corresponding confirmation.
- (5) Important: Extensions of stay require a new reservation. All guests must be properly registered at the time of booking, otherwise additional costs may be incurred upon check-in. Accommodation availability at the same property for additional guests is not guaranteed. Guests under 18 years of age can only check-in with a parent or official guardian. The price DOES NOT include applicable hotel service charges, charges for optional incidentals (such as minibar snacks or phone calls, etc.) or regulatory surcharges. These rates, charges and surcharges will be assessed by the hotel at check-out.
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Force majeure policy
Natural Disaster: Return certificate valid for unused nights within 1 calendar year. Not transferable or redeemable for cash. Subject to availability and restrictions.
Natural Disaster Alert: No penalty for changing dates within 72 hours of the alert.
No Shows: No penalty from the issuance of the alert until 5 days after the hotel returns to normal.
Early Departure: Early departure without penalties, receiving a certificate for unused nights, valid for 1 year.
Rescheduling: Original rate guarantee for trips within 1 year of the original date . Must be scheduled within 30 days of the natural disaster; seasonal restrictions apply.
Policy changes: Policy is subject to change without notice.
