Cancellation Policies

72 Hour Flexible Policy

Cancellations made within 72 hours prior to the arrival date will be subject to a 100% penalty of the total reservation amount.

Payment Methods

1. Pay Now

100% of the total amount will be charged at the time of booking.

2. Pay at the Hotel

5% will be charged at the time of booking and the remaining amount will be settled at check-in.

Payment Information

• In case of a no-show or cancellation in accordance with the policy, the credit card provided at the time of booking will be automatically charged or refunded, as the case may be.
• When making At check-in, guests are required to present photo identification and the credit card used for full payment or as a guarantee for the reservation.
• By making your reservation, you agree that the associated transaction fees and service costs are non-refundable. This means that in the event of a cancellation of your reservation, these costs will not be refunded, as they correspond to the services processed at the time of confirmation.

About us

Villas Coco Resort

Villas Coco Resorts is the ideal place for a memorable vacation in Isla Mujeres full of unforgettable moments in a unique, relaxed and intimate atmosphere for those traveling on a couple romantic mood, family vacation, or even a weekend getaway.